Once the new batteries are inserted, the flashing red lights should stop. In addition, you may notice a red flashing light that’s mixed with a green flashing light. This occurs when you’re erasing the memory on the feeder.Īccording to the Surefeed website, the Microchip pet products carry a 3-year warranty that begins from the purchase date. You will need to provide proof of purchase. When activating your warranty, you’ll need to provide the company with the product name and the date on which you purchased it. You’ll also need to include the location from which you purchased the product. Other information that you’ll need to provide is your contact information. You set the weight of food you need for each bowl in the app, and the lights beneath each one will fill up as you top it up with food, turning red if you go over the limit.That includes your name and email address, as well as, your home address. Once all is running, the Microchip Pet Feeder is brilliant. One of the cats was particularly spooked by the sound of the motor and wouldn’t go near it for a couple of days but with a bit of patience, you should be fine. My cats took about a month to become comfortable with the feeder. The app also features a setting whereby you can set the speed at which the cover slides, speeding it up or slowing it down as you deem appropropriate, meaning your pets should eventually grow accustomed to how it all works. There’s no time-limit to this you just graduate your pet to the next stage when it’s ready with a press of the button.
The training is set up in four stages to get your pets used to the sudden motion and (reasonably quiet) noise of the motor, starting with the lid almost completely open and ending with it completely closed. These aren’t cheap – it cost me just under £10 for batteries from my local Asda. Note that, like the SureFlap Connect, the Microchip Pet Feeder Connect is powered by four C batteries. In other words, general cleaning will involve a lot of wiping with a non-abrasive damp cloth, and no components are dishwasher safe. The bowls can all be removed, given the unit itself can’t be put under running water. There’s a washable rubber inlay for the section where pets place their paws, and the bottom opens up to easily release all the dropped biscuits.
It isn’t waterproof on account of the battery compartments and sensitive microchip readers – although, to be fair, Sure Petcare has gone out of its way to make this as painless as possible. This will result in things becoming mucky fast, with wet food sticking to the sides of the unit, and dry food tending to slip down the sides of the bowl.Īs such, the feeder is likely to require regular cleaning. The second issue is that cats are messy eaters. To be fair, most (Add Cat, Training Mode, Settings) will need to be set only once, with the main one for opening and closing the lid pretty hard to miss. First, the buttons sit around the back of the device, which means you’ll have to pull the unit out to see what you’re pressing.
It’s a pretty solid design, let down by a couple of minor issues. If your name’s not down, you’re not coming in. When it detects a registered pet’s microchip, the doors will slide open. This is the important bit, as it has four scanners embedded within. What really make this feeder stand out is the curved rectangular opening positioned in front of the bowl. Covering this is a hinged plastic top that folds in two as it slowly retracts. You can set this up to be either two bowls (wet and dry food), or a single, larger bowl depending on your pet’s needs.
Beneath these sit two digital scales with magnetic plates on top. It has a thick plastic base that houses the bowls. The Pet Feeder Connect doesn’t look like any kind of pet bowl you’ve seen before.
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